Client Service Associate

Canonsburg, PA
Full Time
CentiMark Corporation
Mid Level

CentiMark Corporation is hiring a Client Service Associate in Canonsburg, PA! Do you have previous Sales experience with National Accounts? This could be THE career move for you!

Job Summary:
  • Customer Satisfaction Outreach: Proactively contact customers (post-service, post-quote, or at regular intervals) to gather feedback on their satisfaction with services, products, and overall experience, documenting all responses in Salesforce.
  • Quote Review and Consultation: Initiate outbound calls to customers to review detailed quotes, answer questions, clarify scope of work, and address any concerns to facilitate informed decision-making and secure approvals.
  • Preferred Customer Service Program Enrollment: Call existing and prospective customers to introduce the benefits of the preferred customer service program, answer inquiries, and schedule meetings for enrollment.
  • Digital Customer Portal Demonstrations: Conduct outbound calls to schedule and facilitate virtual demonstrations (e.g., Google Meets) of the digital customer portal, guiding customers through its features and benefits to encourage adoption and utilization.
  • Leak Repair Work Follow-up: Conduct post-service follow-up calls specifically for leak repair work to ensure customer satisfaction, verify the effectiveness of the repair, and address any lingering concerns/recommended work.
  • Ongoing Relationship Nurturing: Develop and maintain strong, positive relationships with customers through regular, proactive communication, demonstrating a commitment to their long-term satisfaction and identifying opportunities for additional service.
  • Documentation and Reporting: Accurately log all customer interactions, feedback, scheduled meetings, and follow-up activities in Salesforce.
  • Collaboration with Sales/Service Teams: Communicate relevant customer feedback, sales opportunities, or service issues to the appropriate internal teams (e.g., sales, service technicians) to ensure seamless customer experience and resolution.

Job Qualifications:
  • Previous Sales experience a plus
  • National Account experience a plus
  • Outstanding negotiation and selling skills 
  • Background in the construction and/or commercial roofing industry is preferred
  • Excellent organizational skills 
  • Computer proficiency 
  • College Degree preferred 
 
Premier Benefits:
  • 2 Health Insurance Plans:
    • Free “Core Plan” – Free Medical & Dental
    • “Buy Up Plan” – Features a lower deductible for Medical
  • Vision Plan
  • Free Life Insurance and AD&D Insurance
  • Traditional 401K with Company Match
  • Roth IRA with Company Match
  • Paid Holidays and Vacation
  • Employee Stock Ownership Program (ESOP)
  • Flexible Spending Account (FSA)
  • Referral Bonuses 
  • Dayshift Hours
  • Growth Opportunities
  • Relocation Assistance possible for the right candidate

WHY WORK FOR CENTIMARK? >>>> CLICK HERE TO WATCH VIDEO!

CentiMark provides a great work environment with challenging career opportunities.
Drug Free Workplace - EOE (M/F/V/D) - E-Verify Employer
For more information, please visit our website -- www.CentiMark.com/jobs

 
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