Customer Support Representative

(Commerical/Industrial Flooring)

QuestMark Flooring, a division of CentiMark Corporation, is a well established, national leader in the industrial construction industry for concrete polishing and epoxy systems. Since 1968 we have provided manufacturing facilities with a single source for solutions to their concrete floor needs.

We currently have an exceptional opportunity for a Customer Support Representative for its Canonsburg, PA location.

This position will focus on the retention and growth of Centimark’s current customers.  The position will work off of current project reports to ensure customers are satisfied with the work currently being performed at their facility, current customer service accounts as well as existing customers. We are looking for a confident, personable and driven individual with the ability to sell additional services the customer may need. Candidate must demonstrate patience, tact, and enthusiasm while communicating with QuestMark’s current customers.  This is an inside sales role with commissions being paid on new sales and sales involvement.

Job Requirements:  

• General knowledge of polished concrete/ epoxy flooring experience preferred
• Maintain current knowledge of QuestMark’s products, solutions, customers, and competitors
• Prior customer service success in the business to business environment is a must
• Highly motivated, results-oriented
• Excellent telephone etiquette with professional phone voice
• Excellent communication skills
• Communication, analytical, problem solving and organizational skills
• Computer skills (proficient in MS Word and Excel)
• Exceptional customer service skills
• Good organizational skills and the ability to multitask

Customer Support Representative Responsibilities:

• Communicating with customers, making outbound calls to existing customers and maintaining Customer Service Notifications 
• Understanding customer’s needs and identifying sales opportunities
• Answering customer’s questions and providing additional information per email
• Ability to generate sales while on the phone with current/past customers
• Upselling products and services
• Closing sales and achieving sales targets
• Managing existing customer satisfaction upon completion of projects

QuestMark provides a great work environment with challenging career opportunities.

We also offer competitive compensation and excellent benefits including:

• 2 Health Insurance Plans:
  • Free “Core Plan” – Free Medical & Dental
  • “Buy Up Plan” – Features a lower deductible for Medical
• Vision Plan
• Free Life Insurance
• 401K with Company Match
• Paid Holidays and Vacation
• Employee Stock Ownership Program (ESOP)

CentiMark provides a great work environment with challenging career opportunities.

Drug Free Workplace - EOE (M/F/V/D) - E-Verify Employer

For more information, please visit our website -- www.CentiMark.com/jobs